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Troubleshooting

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  • I forgot my password. How do I reset it?
  • Error Message: "Something Went Wrong On Our End"
  • Error Message: "Looks Like You No Longer Have An Active SmartDollar Account"
  • How Do I Change My Email Address?
  • How Do I Change Which Baby Step I'm On?
  • I already use EveryDollar, how do I link it to SmartDollar?
  • I'm Trying To Sign Up but It's Saying "Looks Like We're Already Friends"?
  • I'm Trying to Sign Up but It Says to Check My Last Name or Date of Birth
  • I'm Not Receiving Emails
  • Do I need to sign up using my work email?
  • My Employee ID Number Is Already In Use or Invalid?
  • Where Is My Verification Email?
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